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Partner Operations Manager, YouTube Top Media

GoogleAtlanta, GA, USA; Los Angeles, CA, USA; +3 more; +2 more
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Los Angeles, CA, USA; San Bruno, CA, USA; New York, NY, USA.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in a project management or a client-facing support role.
  • 2 years of experience in customer support or client services experience troubleshooting and resolving customer issues.

Preferred qualifications:

  • 2 years of experience within media companies.
  • Knowledge of SQL and spreadsheets (e.g., Google Sheets).
  • Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
  • Ability to manage multiple, time-sensitive projects while working to drive projects to completion with attention to detail.
  • Excellent communication, presentation planning and time management skills.

About the job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued Partners and Creators. Comprising Partner Operations and High Touch Support, the team consistently prioritizes partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate a Creator-centric approach. Within a fluid, dynamic environment, our proactive team ensures seamless, global support for partners and creators across the YouTube platform.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Provide operational support for partners on the YouTube platform via email and video communication. Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
  • Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on understanding account and sharing insights for partner growth.
  • Identify opportunities for operational workflow optimization and process improvement. Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
  • Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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