Cloud Conversational AI Engineer, Google Cloud Consulting (English, German)
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Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 3 years of experience building machine learning solutions and working with technical customers.
- Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
- Ability to communicate in English and German fluently as this is a customer-facing role that requires interactions in German with local stakeholders.
Preferred qualifications:
- Experience building conversational applications with Google Dialogflow or similar products/tools.
- Experience building applications powered by Large Language Models.
- Experience in technical consulting.
- Experience with modern cloud architectures and technologies.
- Understanding of contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
- Experience designing cloud enterprise solutions and supporting customer projects to completion.
About the job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
In this role, you are the Google Engineer working with Google's largest and most aspiring Cloud customers.You will support customer implementation of Google Cloud products through architecture guidance, best practices, data migration, capacity planning, implementation, troubleshooting, monitoring, and much more.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with Customers, Partners, and Google Product teams to deliver Conversational AI solutions into production.
- Coach customers on the practical tests in Conversational AI design of conversational flows, integrations with third-party systems like contact centers, websites, mobile applications, and popular messaging platforms.
- Be a trusted technical advisor to customers and solve real business issues with Conversational AI.
- Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders.
- Travel up to 30% and also use video conferencing in-person for meetings, technical reviews, and onsite delivery activities as needed.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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