Partner Operations Manager, Creator Success Operations (English, Portuguese)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a project management or a client-facing support role.
- 2 years of experience in customer support or client services role with troubleshooting and resolving customer issues.
- Ability to communicate in English and Portuguese fluently to support client relationship management in this region.
Preferred qualifications:
- Ability to communicate in Spanish fluently to support client relationship management in this region.
About the job
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Responsibilities
- Provide operational support for partners on the YouTube platform through email communication.
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on understanding account and sharing insights for partner growth.
- Identify opportunities for operational workflow optimization and process improvement. Utilize metrics to assess data through quantitative and qualitative analysis, generating insights.
- Contribute to scaling Partner Operations for YouTube through efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.
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