Policy Enforcement Manager, General Misinformation
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience working in trust & safety and operations capacity, such as scaled vendor operations, vendor management, or process or organizational optimization.
- 3 years of experience in program management, stakeholder management or operations.
Preferred qualifications:
- Experience in SQL, building dashboards, data collection/transformation, and visualization/dashboards.
- Experience working in Trust and Safety, Fraud, Risk Assessment capacity within a tech company.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you will work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to safeguard the platform's integrity, mitigate risk, and manage content trends to identify potential community guideline violations. With cutting edge tools and technology, you evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. You will be collaborating with cross-functional teams, including policy development, legal, engineering, and product, which is essential to developing and implementing effective enforcement strategies that address the evolving challenges of content moderation at scale. This role may require on call work on weekends and/or holidays on a rotational basis.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Enforce YouTube’s Community Guidelines, ensure high quality policy enforcement, and manage escalations in the misinformation space. Research and stay up-to-date on key trends and suspicious patterns across policy areas.
- Help manage YouTube’s misinformation operations, including monitoring performance against operational health metrics, overseeing scaled operations with high quality, and driving efforts to optimize tooling solutions.
- Work closely with cross-functional stakeholders on misinformation issues and clearly communicate initiatives to the broader organization, including local teams.
- Execute misinformation strategies across YouTube in close partnership with Legal, Product, Engineering, Intel, Google Trust and Safety and YouTube Trust and Safety Content Policy, as applicable.
- Clearly communicate initiatives to management and to the broader organization.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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