Head of Enablement, Product and Customer Experience
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 15 years of experience in a technical project management or a customer-facing role.
- 5 years of experience in people management.
Preferred qualifications:
- Experience leading multi-stakeholder engagements with leadership capabilities.
- Experience in managing cross-functional and cross-regional partnerships.
- Understanding of Google Ads and advertising solutions combined with strategic thinking to address business issues across online and offline media landscapes.
- Ability to identify and prioritize both strategic and tactical business opportunities.
- Ability to apply investigative and structured problem-solving skills.
- Excellent communication skills, with the ability to engage with and influence executive leadership.
About the job
In this role, you will enable gTech to deliver exceptional customer experiences through product partnerships, tooling, training and testing to enhance AI-generated creatives. You will drive quality and efficiency in ad product commercialization, acting as the liaison between Product and gTech to ensure seamless product launches and customer migrations.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Deliver improved billing experiences of customers, partners and gTech'ers to create meaningful business and team impact.
- Provide seamless, intuitive and powerful billing experiences across ads products to help advertisers achieve their goals confidently.
- Influence product and platform leadership to drive improvements that enhance customer experience by collaborating with ads platform, billing and customer support teams.
- Identify opportunities to simplify billing processes and enhance agency billing communications through collaboration with cross-functional teams.
- Drive operational readiness for billing launches and changes by partnering with gTech practitioners, managing service metrics for billing, delivering exceptional customer satisfaction and leading a team of product excellence managers to create impact for the gTech ads organization.
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