Customer Experience AI Solutions Lead, Cloud Professional Services
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The application window will be open until at least 15th May, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Toronto, ON, Canada; Austin, TX, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA.
Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, or equivalent practical experience.
- 10 years of experience performing customer-facing services focused on translating Media and Entertainment customer needs into Cloud solution architectures.
- Experience developing solutions or building Cloud-based applications, including those related to AI/ML and data analytics.
- Experience building cloud solutions within the media or entertainment industry.
- Ability to travel 20% of the time, as needed, for client engagements.
Preferred qualifications:
- MBA or Master's degree in Computer Science, Engineering, or a related field.
- Experience delivering business impact with complex AI or customer experience transformation programs.
- Experience leading IT implementations, IT support, deployments, and business development activities.
- Experience implementing, migrating or supporting live AI environments on a public cloud with core production strategies.
- Experience participating in industry events or technology contributions (e.g., patents, academic publications, white papers, open source code contributions, media guest, interviewee, etc.).
- Excellent organizational, communication, and leadership skills, with the ability to prioritize and manage across multiple time sensitive initiatives.
About the job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Customer Experience (CX) AI Solutions Lead for Media and Entertainment (M&E), you will play a crucial role in supporting the future of customer experience by helping these businesses leverage the power of AI to transform their customer and employee interactions. You will lead the development and delivery of M&E Cloud and AI Solutions projects with our customers across M&E. You will help scope projects and oversee implementation to drive successful customer outcomes, adoption, and business value. Leveraging the critical thinking skills, industry knowledge, and technical expertise, you will analyze and solve customer challenges, serving as a trusted advisor and consultant to translate them into AI solutions. You will engage with Google's customers’ executives and key technical leaders to drive adoption and operationalize these solutions for our customers. This is a cross-functional role requiring collaboration with our sales team, Product/Engineering teams, other consulting teams, and external partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.For US Applicants:
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Lead high-impact Media and Entertainment AI and Cloud projects, guiding customers through organizational and technical transformations and drive business outcomes.
- Enable Media and Entertainment customers on Google Cloud to transform their businesses using advanced AI. Collaborate with cross-functional teams to create and advocate for solutions considering technology, users, and business needs, while optimizing operations to improve AI's potential.
- Lead Customer Experience AI innovation at Google. Become a recognized expert in Conversational AI, Generative AI, and Contact Center as a Service solution. Understand industry trends and AI's application for innovation.
- Contribute to Google's Media and Entertainment Solutions development. Share insights and standard procedures with product and engineering to influence the roadmap and scale solutions globally.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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