Customer Experience Research Lead - United States
- linkCopy link
- emailEmail a friend
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The application window will be open until at least July 25, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; Los Angeles, CA, USA; San Francisco, CA, USA; New York, NY, USA; San Bruno, CA, USA.Minimum qualifications:
- Bachelor's degree in a research or quantitative field, or equivalent practical experience.
- 5 years of experience designing, scoping, executing, and delivering research and analysis projects.
- 5 years of experience translating business problems into research questions and translating research findings and insights into marketing recommendations.
- Experience managing research and measurement agencies.
Preferred qualifications:
- 5 years of experience with qualitative research methods and approaches.
- 5 years of experience with sampling, survey writing, and analysis of survey data including weighting and assessing data quality.
- 5 years of experience with designing experiments, analyzing data from experiments, and summarizing findings.
- 5 years of experience analyzing and manipulating data sets to leverage data insights into presentations for business stakeholders.
- 3 years of experience with data querying languages (e.g., SQL) and tools to work with data sets.
About the job
Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.
The mission of the Customer and Business Intelligence (CBI) team is to accelerate business growth and smarter decision-making by delivering exceptional customer and market intelligence to our partners across Google’s Ads business. We are a team of Researchers, Activation Leads, and Operations Managers conducting advertiser research and data analytics. We measure customers sentiment across the Ads Ecosystem and work cross-functionally with Product, Marketing, Sales and organization to generate actionability.
CBI is a part of the Global Go-to-Market organization, responsible for ensuring Google's complex business pursues optimal strategies and executes flawlessly. In this role, you will serve as an expert in business strategy, problem-solving, and strategic research, focusing on pragmatic and results-oriented outcomes.
Responsibilities
- Use primary and secondary market research and first- and third-party data to gather information, conduct analysis, and synthesize information to solve problems, and influence business decision-making present insights and market trends.
- Develop comprehensive strategies that solve complex business issues and address the needs of stakeholders across various functions to drive incremental growth.
- Build partnership with executive leaders across Google’s Go-to-Market, Product, Engineering, Brand and Sales organizations, ensure actionability of insights through cross functional collaboration.
- Message actionable insights through written reports, self-service dashboards, and stakeholder presentations.
- Contribute to the continuous improvement of existing survey research offerings, methods, and processes and to the development of new offerings that will create positive impact for Google and our Users.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.