RCS Manager, Google Business Messages, Trust and Safety
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Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
Holidays: 13 paid days per yearNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Kirkland, WA, USA.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, Trust and Safety, policy, anti-abuse messaging solutions, fraud/abuse investigations, risk management or a related field.
- 1 year of experience in people management, leading a team.
Preferred qualifications:
- Experience building technical or product-based anti-abuse messaging solutions.
- Experience in operations and Trust and Safety, including leading fast-moving teams.
- Experience in fraud investigations, risk management, and threat analysis for communication products.
- Proficiency in large-scale data analysis and processes for developing ML reputation models.
- Excellent communication skills with the ability to influence cross-functional stakeholders and leadership.
- Excellent problem-solving and critical thinking skills with attention to the evolving abuse landscape.
About the job
The RCS for Business (RBM) Messaging Spam and Abuse team works on preventing abuse within the RBM ecosystem (Business to user, and User to business).
We are responsible for keeping our partners safe from malicious content (phishing, malware, scams) and unwanted interactions (spam). Over the next few years, we intend to scale up the protections across the ecosystem, in partnership with product and engineering teams, with a focused goal of de-risking RCS value to the business ecosystem overall.
In this role, you will understand the user's point of view and be passionate about using your technical, investigative, and strategic acumen to protect our users. You’ll work globally and cross-functionally with Google Engineers and Product Managers to navigate challenging online safety situations and manage abuse and fraud at Google scale.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Identify Business-to-Users and Users-to-Business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
- Analyze complex data and emerging trends to identify new signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
- Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows, this includes ensuring effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality.
- Provide abuse and policy expertise to Product, Engineering, and other cross-functional teams to support the development of automated enforcement solutions.
- Monitor ecosystem performance against key metrics, investigate anomalies in spam trends to identify root causes, manage industry partner-experience trends, and manage executive escalations by providing timely, data- and content-driven insights.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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