Operations Manager, YouTube, TV Partner Engineering and Operations
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This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; New York, NY, USA; Mountain View, CA, USA; San Bruno, CA, USA.Minimum qualifications:
- Bachelor’s degree in Media Production, Business or equivalent practical experience.
- 2 years of experience in media industry or OTT.
- 2 years of experience in product operations and project management in the media.
Preferred qualifications:
- 2 years of experience managing vendor/contractor extended staff in a global, scaled operational environment.
- Experience in technical and operational skills in video-on-demand (VOD), including XML schema management, metadata troubleshooting, content delivery optimization, and Over-The-Top (OTT) technologies.
- Experience with SQL, demonstrating the ability to analyze datasets, identify patterns, and extract actionable insights to drive operational improvements and data-driven solutions and Ability to diagnose, resolve, and effectively escalate technical issues.
- Ability to lead and grow in a cross-functional team environment, particularly collaborating with engineering and product stakeholders.
About the job
In this role, you will focus on building the future of premium subscription content at YouTube. You will work cross-functionally across engineering, product, business development and finance on a variety of initiatives spanning across YouTube TV, emerging content subscriptions and more. You will help us scale operationally and support new product and partner launches.
You will plan and execute programs to run service and content operations for YouTube, with a focus on video technology and video-on-demand delivery. You will utilize experience with video technology and video on demand delivery to build and refine a sustainable operations framework in support of continued growth and scale of the business. You will be establishing operational benchmarks, understanding video delivery and driving process improvements.
You will be involved in problem solving to optimize running processes for our extended TV and Media operations workforce. You will plan, launch, and execute process redesign and resourcing strategies. You will work separately to define required people, processes, tools, and systems.
You will be organized with meticulous attention to detail, diligent planning and tracking progress of key milestones. You will be comfortable managing the unpredictable and ambiguous nature of video streaming, anticipating roadblocks well in advance, communicating effectively in stressful situations, and escalating critical issues in a timely manner.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Manage day-to-day digital operations for YouTubeTV, Primetime Channels and media-related products. This includes overseeing ingestion, processing, and delivery of Video on Demand (VOD) content, ensuring high quality and adherence to technical specifications.
- Monitor the health of VOD delivery systems, proactively identifying and resolving any issues that could impact user experience.
- Leverage expertise in video technologies to design operational processes and apply tools and automation solutions for scale and growth.
- Define, manage, and review operational metrics and KPIs to drive improvements.
- Collaborate with cross-functional teams to guide investments in operational processes and tools, and with YouTube's global vendor network to improve operational processes and tools.
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