Conversational AI Manager, Google Cloud
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Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 8 Years of experience working with external partners on conversation architecture and bot designing
- 8 years of experience in solution engineering or architecture and 5 years of experience in stakeholder management, professional services, or technical consulting.
- 3 years of experience writing code in one or more programming languages (e.g., Python, Java).
- 2 years of experience managing a technical team in a cloud computing environment.
- Experience with Generative AI, natural language processing, conversational flow and related concepts.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in Linguistics, Applied Linguistics, Cognitive Science, or related discipline with a focus on Conversation Analysis, Pragmatics, Language Use, Cognitive Linguistics, Philosophy of Language, or Natural Language Processing (NLP).
- Experience in chat or voice bot development, NLP based Conversation flow design, contact center technologies or linguistics.
- Understanding the call center and digital ecosystem to track and monitor Key Performance Indicator( KPIs).
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Identify opportunities with Google’s most strategic customers to apply conversational AI in their business, implement solutions for customer use cases, leveraging core Google products, and transforming their contact centers using Google’s conversational AI solution.
- Manage and grow a team of Architects, Consultants and Engineers.
- Work with sales/partner leads and technical stakeholders to translate customer requirements into appropriate conversational AI Solution architectures, Statement of Work (SOWs), project and staffing plans.
- Develop conversational Artificial Intelligence (AI) solution delivery strategies and methodologies with product and engineering teams; consolidate lessons learned into a curated knowledge base to enable global scaling of industry solutions.
- Recommend and document migration paths, integration strategies, and application architectures needed to successfully implement complete conversational AI solutions using best practices on Google Cloud.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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