GenAI Vendor Operations Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in vendor and operations management.
Preferred qualifications:
- Ability to prioritize effectively, manage multiple tasks in a fast-paced environment, and adapt to changing priorities.
- Excellent stakeholder management and exceptional execution.
- Excellent program management, organizational and execution skills with the ability to work collaboratively within teams.
- Excellent problem-solving and critical thinking skills with attention to detail in a fluid environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a GenAI Vendor Operations Manager, you will drive operational excellence to support human review reviews for GenAI, adversarial red teaming, and other emerging products. You will support the day-to-day vendor operations and effectively manage vendor performance with transparent metrics, data-driven decisions and industry leading vendor management techniques. You are an expert in operational excellence with the ability to work globally and cross-functionally with internal and external stakeholders. You are also capable of identifying, prioritizing and implementing process and automation opportunities to continuously improve and scale operations.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $126,000-$185,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Drive GenAI Service Delivery Operations and Insights, leading, managing, and coordinating all critical operational needs related to GenAI service delivery to ensure goals are met.
- Support operational reporting, monthly business reviews, and executive communications, serving as the main point of contact for data and tooling integration initiatives, and influence process improvements to ensure accuracy, operational efficiency, and strategic relevance.
- Serve as a key partner for red teaming, structured and unstructured testing vendor operations, offering strategic insights, optimizing workflows, and ensuring seamless execution and performance.
- Serve as a central connector, bridging communication gaps and fostering collaboration between various internal teams and external vendor partners to address and resolve complex operational tests.
- Review sensitive or graphic content as part of role.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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