Sales Lead, Engage, Google Customer Solutions (English, Mandarin)
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Minimum qualifications:
- Bachelor's degree in Business, related field or equivalent practical experience.
- 8 years of industry experience in advertising, consultative sales, or business development.
- 2 year of experience in an people or mentorship management role.
- Ability to communicate in English and Mandarin fluently to manage the client relationships in the market.
Preferred qualifications:
- Excellent communication and cross-functional collaboration skills; project management experience is a valuable plus.
- 2 years of experience in China's export market, with B2B/B2C eCommerce familiarity.
- Experience with sales team operations, KPI management, and coaching on C-level engagement and effective selling techniques.
- Experience in business insight and data analysis, with good data sense.
- Ability to identify, attract, develop, and retain diverse talent while fostering an inclusive team culture.
- Passion for selling with a drive to innovate. Excellent problem-solving, business acumen, strategic thinking, and near-term execution skills in fast-paced environments.
About the job
With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.
The Engage team keeps Google growing with our small and medium business (SMB) advertisers. Be it a startup or a mature growth business, wherever they stand in their journey, we are dedicated to developing this expanding advertiser base and leveraging Google’s advertising solutions to make them successful online. In a scalable way, we are responsible for growing Engage clients’ advertising by educating, providing solutions, and consulting with them directly. The Engage Sales team members are proactive, motivated, team-oriented, and work well in a fast-paced environment.
As a Sales Lead, you will lead a high-performing Sales team working directly with Google's small business advertisers in China. You will enable your team to reach their goals and your knowledge of the Google Customer Solutions business landscape and online media, combined with your analytical abilities, will shape how new and existing clients grow with Google.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Accelerate growth and ensure highest customer satisfaction. Deliver goals and manage and motivate a team of client-facing and high-performing Googlers.
- Assess the needs of our customers and gather feedback to improve upon existing solutions and design and iterate workflows and operational plans for large-scale ideas.
- Hire, onboard, and grow the team. Build team structure, recognize leadership potential, and support career development through enhancing capabilities within the team.
- Execute projects involving quantitative analysis, industry research, and strategic development. Engage regional and global stakeholders to improve the support model.
- Ensure team readiness to deliver complex advertising solutions and create a culture of innovation and advertiser success on the team.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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