Manager, Global Business Applied AI, SPARK
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a technical project management or a customer-facing role.
- 3 years of experience in people management.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 10 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 5 years of experience in a technical leadership role with or without direct reports.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The Global Business Applied AI - Strategic Programs for Automation, Resolution and Knowledge (GBAI-SPARK) team is a crucial part of our Global Business Organization (GBO's) commitment to innovation and efficiency. GBAI is responsible for architecting and delivering AI-powered, intuitive, and connected solutions that amplify the value we bring to our customers and partners. GBAI-SPARK's core focus is on driving strategic programs in technology and AI within our Support ecosystem, specifically through automation, customer support resolutions, and knowledge management.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Lead efforts to update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
- Lead identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved for one large or multiple smaller projects.
- Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future.
- Lead the development of technical or non-technical solutions based on user/partner/client business objectives that are compliant with legal.
- Define business opportunities, product gaps, and develop long-term solution goal and strategy in collaboration with cross-functional and cross-organizational teams and influence the direction and priority of business outcomes or technical product features.
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