Head of Customer Engineering III, Workspace, Google Cloud
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; Los Angeles, CA, USA; Reston, VA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 3 years of experience leading teams in a technical customer-facing role within professional services or Sales Engineering, as a manager or as a executive manager.
- Experience with device management concepts, such as API and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services.
- Ability to travel up to 40% of the time
Preferred qualifications:
- Experience managing a team of technical sales managers through enterprise sales processes, operational planning (e.g., resource allocation, resource alignment, skills forecasting), and career development, including performance management and coaching for leadership growth.
- Experience with enterprise SaaS solutions with an understanding of API/marketplace integrations, security considerations, data migration strategies, change management approaches for large-scale deployments, and workflow automation.
- Experience with data-driven decision-making in a technical sales context, leveraging metrics and analytics to optimize team performance, forecast resource needs, and demonstrate business impact.
- Ability to engage with, and present to, technical and executive-level stakeholders.
About the job
As the Head of Customer Engineering for Google Workspace, you will lead a dynamic organization of Customer Engineers, including managers. Your primary focus will be on guiding enterprise customers to transform their collaboration and productivity through Google Workspace with the best of Google AI, providing trusted technical and solution advice, and ensuring successful adoption. You will drive Google Workspace growth by building, scaling, and developing an organization that excels in complex enterprise business cycles.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Lead a team of Customer Engineering Managers and extended teams, focus on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate business goals.
- Foster customer partnership and provide thought leadership related to cloud, transformation and industry trends.
- Partner with Sales and broader Google Cloud leadership to define the technical Go-To-Market strategy and execution plan for the region. Through planning stages, determine alignment, coverage, and staffing needs across opportunities.
- Balance technical leadership with operational excellence, lead workload and opportunity review meetings with sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, work with customers, partners, and prospects.
- Work cross-functionally across Google, partners, and with the team to resolve technical roadblocks including capacity needs, constraints and product problems affecting customer satisfaction.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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