Technical Account Manager Lead, Google Cloud Consulting
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Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 15 years of experience in a customer-facing role working with stakeholders to develop, or maintain cloud solutions in cloud environments.
- Experience in people management (e.g., developing or leading technical teams).
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience leading cloud transformation organizations or Technical Account Management functions.
- Experience participating in Architecture Review Boards (ARBs) and influencing product developing priorities based on customer feedback.
- Understanding of enterprise developing principles (e.g., security, network, compute) and modern operational frameworks (e.g., SRE, DevOps, FinOps).
- Ability to navigate ambiguity and lead teams through organizational change while driving operational expertise and consistency.
- Excellent communication, presentation, problem-solving, and people management skills.
About the job
Google Cloud Consulting ensures that our customers successfully adopt and integrate Google Cloud’s technology to transform their businesses. The Technical Account Management (TAM) team is the technical heartbeat of this organization, aligned to our most complex and strategic enterprise customers.
As a Technical Account Manager Lead (TAM Lead), you will lead a team of senior technical leaders aligned with Google Cloud’s most strategic customers. You will be responsible for the delivery of Technical Account Management services, ensuring customers maximize value from their Google Cloud investments. You will build, coach, and inspire a high-performing senior team , fostering a culture of technical excellence and developing expertise. In this role, you will serve as the executive counterpart to Customer leadership, ensuring their business goals are met with technical expertise. Internally, you will unify efforts across Google Product, Developing, Support, and Sales organizations to advocate platform stability and drive the adoption of Google Cloud standards. You will work with peer TAM Leads to scale best practices and drive shared success across the global regions, and drive customer growth by ensuring workload optimization and stabilization, demonstrating measurable ROI and business value that enables Google Cloud as the partner of choice for business transformation.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Build, coach, and inspire a high-performing team, fostering a culture of technical excellence, developing expertise, and consulting for Google Cloud’s top accounts.
- Define and scale Technical Governance frameworks and operational strategies, ensuring consistent delivery of platform health, security, and resilience across the customer portfolio.
- Serve as an executive technical sponsor, partnering with customer C-suite leaders to align cloud developers with multi-year business transformation and innovation roadmaps.
- Oversee the resolution of platform tests and high-stakes technical escalations, acting as the definitive advisor to restore stability and secure trust during mission-critical events.
- Advocate for the customer at scale by partnering with Product and Developing leadership to shape roadmaps and prioritize enterprise-grade feature requirements.
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