YouTube Partner Operations Manager (Fixed-Term Contract) (English, Spanish)
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in English and Spanish fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in project or program management or developing solutions within the Technology or Media industry.
- Experience with data analysis (e.g., SQL, spreadsheets, evaluating campaign and channel performance).
- Ability to manage multiple, time-sensitive projects with driving projects to completion.
- Ability to make constructive suggestions, and recommendations to scale initiatives.
- Excellent technical aptitude with the ability to troubleshoot issues and communicate technical concepts to audiences.
- Excellent communication, presentation planning and time management skills.
About the job
In this role, you will provide YouTube support to partners across Spanish-speaking Latin America (e.g., Creators, Media Companies, Music Labels, Artists, etc). You will become a YouTube product expert, solve the day-to-day issues of the partners, troubleshoot technical problems, and identify common trends that the partners face. You will also be responsible for advocating on behalf of the partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work with other partners facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $89,000-$127,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Provide operational support, fluently in both English and Spanish, for partners on the YouTube platform by email and video communication. Manage support issues through a queue.
- Troubleshoot technical issues to enable partners to maximize their performance on the platform. Serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
- Work with assigned Strategic Partner Managers (SPMs) and Partner Engineers on account, business reviews, and sharing insights for partner growth.
- Utilize metrics to assess data through quantitative and qualitative analysis, generating insights. Identify opportunities for operational workflow optimization and process improvement.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis; streamlining the operational workflow by identifying and eliminating bottlenecks.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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