Customer Engineer Manager, Retail, Telecom Industry
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
- 2 years of experience in people management or leading teams.
Preferred qualifications:
- Experience leading and positioning data management solutions, including transactional databases.
- Experience working with product teams and an understanding of how to embed the technology into their product set.
- Experience in growing and scaling sales engineering organizations, and in new market builds.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineering Manager, you will lead a team of pre-sales engineers, who engage with the customers, discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, and address and overcome technical objections that arise throughout the business process.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Lead a team of Customer Engineers, building a growing culture. Focus on strategy and skills development to deliver on cloud transformation outcomes.
- Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and industry trends related to databases.
- Partner with Google Cloud business leadership to define the technical go-to-market strategy and execution plan for the team's book of business. Through planning stages, determine alignment, coverage, and staffing needs across business opportunities.
- Lead workload and opportunity review meetings with account teams, and provide insight into how to achieve a technical agreement and migration strategy, working with the customers, partners, and prospects.
- Work cross-functionally to resolve technical issues including capacity needs, constraints, and product challenges affecting customer satisfaction.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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