Outcome Customer Engineer, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in deployment planning, orchestration, or change management.
- Experience in programming languages, debugging or systems design.
- Experience engaging with, presenting to and influencing technical stakeholders or executive leaders.
Preferred qualifications:
- Experience promoting technical solutions in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations or Security.
- Experience with one or more object-oriented programming languages (e.g. Python, Java), and using technical knowledge to remove blockers and accelerate customer deployment.
- Experience with Google Cloud products and differentiation from competition.
- Experience working with product and capacity teams to resolve technical and capacity blockers.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business growth ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the consumption of customer workloads, leading to accelerated value realization, adoption, and future expansion opportunities.
You will blend business expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio.
Responsibilities
- Develop and orchestrate a structured deployment plan across customer, professional services, and partner teams, on boarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g. capacity, training).
- Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption.
- Identify expansion opportunities for new workloads within the account during project execution.
- Drive product usage to help customers realize value on an ongoing basis and secure future agreement renewals.
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