Technical Solutions Developer I, Infrastructure, Compute, Google Cloud
- linkCopy link
- emailEmail a friend
This posting is for an existing vacancy.
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
- 5 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
- Experience with Linux/Unix or Windows systems.
Preferred qualifications:
- Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing.
- Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
- Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full-stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a Technical Solutions Developer, you will own important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud as part of the customer-driven technical solutions team.
Application Instructions:
This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
This posting is for an existing vacancy.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Collaborate within a team of developers/consultants that globally ensure 24-hour customer support, which will sometimes include working non-standard hours/shifts, and weekends as needed.
- Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
- Serve as a consultant and subject matter expert for developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Work closely with product and developing teams to improve the product, and interact with site reliability developing teams to drive high-quality production, and understand customer issues and advocate their needs with cross-functional teams.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.