Account Manager, Google Shopping Solutions (German, English)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in technology sales or working with customers in a sales role.
- Ability to communicate in German and English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience working on cross-functional programs or projects.
- Experience delivering against operational and output goals, in a fluid and an ambiguous environment.
- Knowledge of the German online advertising and retail markets.
- Ability to utilize and partner with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
- Ability to synthesize and surface business insights to inform and develop business strategy, as well as align needs from different stakeholders with an influential approach.
About the job
Businesses that partner with Google come in all sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and problem-solving abilities shapes how new and existing businesses grow. Using the relationship-building skills, you provide excellent client service, research and market analysis. You anticipate how decisions are made, explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the direction and the strategy for how their advertising can reach thousands of users.As a Shopping Account Manager, you will act as the single point-of-contact for some of Central Europe's largest retail online advertisers, including the household brands. You will make recommendations and solutions for your merchants using the understanding of the market, industry and the Shopping Ads product. You will combine client engagements, including face-to-face meetings and events to bring Google Shopping Solutions to life, acting as trusted advisor for our merchants, the market and the Google Shopping Solutions (GSS) colleagues. You will advocate the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty and foster customer continuity. You will gather customer feedback and priorities to feed back to the business and ensure that Google Shopping remains at the Shopping campaign consultancy.
Responsibilities
- Work with merchants across a selected market to advise them on their Shopping campaign strategy. Manage a dedicated client portfolio applying standard procedures for portfolio management and consistent service levels.
- Develop and maintain Shopping Ads and Merchant Center product suite.
- Deliver against key operational Key Performance Indicators.
- Apply customer-facing standard procedures to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and recommendations.
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