Publisher Technical Product Expert
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience in either system design or reading code (e.g., Java, C++, Python, etc.).
- 3 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
- 2 years of work experience in internet technologies such as XML, CSS, HTML, HTML5, JavaScript, Video Streaming, and Web Servers.
- Experience in technical support, account management, business (e.g., product direct or offline), or project management.
- Ability to work non-standard hours, and participate in on-call rotations.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience with Google Ad Manager or business generation products.
- Ability to lead cross-functional initiatives, and successfully collaborate with colleagues in a variety of roles.
- Ability to remain calm while managing crisis issues and communications.
- Excellent troubleshooting, problem solving, and communication skills.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled
advertising solutions to help them grow in today's dynamic marketing
environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Own product bug escalation, triage and prioritization.
- Manage communications for mission critical product issues impacting regional services and business teams.
- Provide advanced technical support, and build successful long-term relationships with our internal platform display and business generation teams.
- Troubleshoot, escalate and drive product issues to resolution.
- Communicate effectively with Engineering and other technical groups to enhance products and prevent customer issues.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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