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Product Solutions Engineer, Billing, Tech CoE

GoogleSunnyvale, CA, USA

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3 years of experience in system design or in one programming language (Java, C++, Python, etc.).
  • 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Experience with working in technical product support, cloud support, quality engineering, or site reliability engineering.
  • Experience with Google Ads or other online advertising solutions and the media landscape.
  • Experience in the customer facing role with translating technical concepts and solutions to non-technical and executive audiences.
  • Ability to work in any environment to solve problems.

About the job

In this role, you will be solving issues, acting as a technical consultant and trusted advisor for Google Ads customers. You will leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Business teams, agencies and partners.
  • Learn AI powered Ads products and Ads Platforms.
  • Troubleshoot technical product issues and apply product expertise to solve technical customer issues and escalations.
  • Develop tools and automation for better diagnostics/data fixes and debugging with Product Engineering teams.
  • Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Partner with our Business and other cross-functional partners to own and improve the journey of all clients.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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