Logistics Operations Manager, Google Cloud Logistics
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a customer or client-facing operations management role supporting data center logistics.
- 5 years of experience building relationships with stakeholders or clients.
- 5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
Preferred qualifications:
- MBA or Master's degree.
- 7 years of experience managing operations in multiple locations.
- 7 years of experience in operations management, problem-solving, 3PL vendor relationships, budget creation, and cost management.
- Experience with data center logistics.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
In this role, you will be the leader of how Google optimizes daily logistics processes while incorporating current industry standards and best practices. You will be responsible for managing continuous process improvement recommendations, and the implementation of changes within operations, standardizing user documentation, creating processes that motivate action, and interacting with all partner teams. You will initiate and oversee operational improvement efforts for Google Cloud Logistics, analyze operational impacts to inform improvements, work with key stakeholders, motivate innovation within the operational teams, and create presentations or documents for the leadership team highlighting operational performance and improvements.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Own the day-to-day logistics operations management and manage Third-Party Logistics (3PL) vendor operating warehouse and data centers in assigned locations and ensure that they perform to the aligned Service Level Agreements (SLA) consistently and ensuring business continuity.
- Manage and monitor metrics for KPI, vendor performance scorecards, and development of business cases to support logistics process changes or improvements. Ownership of quarterly/annual budgeting, invoice control, and capital improvement projects within your locations.
- Collaborate with internal and external stakeholders (vendors, carriers, cross-functional teams) to reduce end-to-end delivery cycle times.
- Engage with Google stakeholders to ensure alignment of priorities and joint opportunities to scale the business efficiently, delivering on joint performance goals.
- Drive opportunity initiatives to address obstacles for forward and reverse material flows into and out of data centers/warehouses.
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