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Senior Product Operations Manager, Google Customer Solutions

GoogleMountain View, CA, USA; San Francisco, CA, USA
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 6 years of experience in product or program management.
  • 4 years of experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.).
  • 4 years of experience working with systems design and product design.

Preferred qualifications:

  • Master’s degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related technical field.
  • 6 years of experience with data-driven analysis and reporting, including manipulating large data sets using SQL.
  • Experience leveraging Generative AI technology to build AI agents.
  • Ability to manage and communicate with multiple stakeholders, including technical and non-technical stakeholders up to the executive level.
  • Ability to prioritize engaging business objectives and drive alignment across stakeholder audiences.
  • Excellent problem solving, project management, relationship management, and change management skills.

About the job

The Google Customer Solutions (GCS) Revenue Strategy and Operations (RSO) organization provides business critical insights, ensures cross-functional alignment of goals and execution, and helps teams to drive global initiatives forward. RSO is the global team within Google Customer Solutions (GCS) that makes sure Google's ever-evolving business runs smoothly and scales. Experts in leading process improvements and consistency, team members are investigative with a pragmatic sense of how to get things done. We develop large scale initiatives to deliver customer success and set high-level goals to improve productivity.

Within RSO, this team’s mission is to empower GCS to grow customers globally by delivering solutions through technology and operational excellence. We do this by partnering closely and building trust with GCS business and technology teams to deliver excellent products/solutions for our users. We are laser focused on aligning the highest-level company priorities with operations, and helping evolve early stage ideas into future feature initiatives.

In this role, you will have a passion for innovation and simplifying the user experience of tools for our Sales and Marketing teams. You will work to understand user pain points, form business requirements, and prioritize solutions to influence the direction of product development. This is a truly cross-functional role where you will be given the opportunity to make a real impact on the future of our tools and the success of our Sales and Marketing teams.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $146,000-$213,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Garner impactful product insights by understanding the user, workflows, sales and marketing processes, and the initiatives of the business.
  • Identify gaps in current tools and infrastructure, prioritizing and crafting business cases to validate the importance of new feature requests.
  • Articulate business requirements to our Product Management and Engineering teams and influence the quarterly/annual roadmap to address them.
  • Partner globally with executive leadership and cross-functional stakeholders to understand business needs. Collaborate with product teams on design sprints, Product Requirement Documents, Business Requirement Documents, and product/business pilots.
  • Develop launch plans, identifying risks and updating stakeholders along the way. Manage new product/feature launches.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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