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Outcome Customer Engineer, Google Cloud

GoogleSydney NSW, Australia; Docklands VIC, Australia
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sydney NSW, Australia; Docklands VIC, Australia.

Minimum qualifications:

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 6 years of experience with cloud native architecture in a customer-facing or support role.
  • 5 years of experience in designing, building, and deploying technical solutions.
  • Experience in deployment planning, orchestration, or change management.
  • Experience in programming languages, debugging, or systems design.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

  • Experience in one or more of the following areas such as infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations or security.
  • Experience developing applications with AI features and capabilities, using proprietary or open models and frameworks, including prompt and context engineering, and external systems integration.
  • Experience communicating technical concepts to both technical and non-technical audiences, including executive stakeholders.
  • Experience developing, documenting, and communicating, enterprise architecture and solutions which span multiple technology and organizational domains.
  • Experience in technical project management for Cloud and AI workloads (e.g., production deployment planning, orchestration, and change management).

About the job

As an Outcome Customer Engineer, you will combine the technical expertise with an ability to lead the execution of enterprise AI workloads from proof-of-concept to production. You will be working on the Gemini enterprise engagements, forward-deployed to unblock and accelerate customer adoption and sustained usage with direct impact on customer business outcomes and Google Cloud business. You will create, manage, and execute the deployment plan, transitioning Gemini Enterprise license agreements into production workloads by providing technical leadership to customers and partners. You will have a direct impact on the consumption of customer license agreements, leading to accelerated value realization, higher adoption, and future expansion opportunities. You will blend business prowess, market knowledge, technical expertise, and technical project management to prove the value of Google Cloud products.

Responsibilities

  • Develop and orchestrate a structured, AI deployment plan across customer and partner teams, clearing architectural blockers, and ensuring organizational readiness for the launch.
  • Execute technical unblocking for key workloads, including writing enterprise grade code, debugging Gemini enterprise and third-party IT solutions, and architecting enterprise AI solutions.
  • Drive and track the activation of Gemini enterprise licenses, moving customers to active consumption by executing ramp plans, ensuring quick transitions from basic adoption to advanced AI-assisted workflows.
  • Identify opportunities to expand the AI footprint within the account. During execution, you will spot new use cases such as reasoning tasks or multi-modal agents that drive cross-functional adoption and justify new license agreements.
  • Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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