Policy Enforcement Manager, Cross-Product Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Experience with data to identify trends and make recommendations in a dynamic environment.
- Experience with content policy or anti-abuse operations and enforcement.
Preferred qualifications:
- Experience working with cross-functional partners across geographies, with strong influencing and communication skills to drive strategy and business action.
- Experience in influencing key stakeholders to contribute towards the continuous improvement of operations.
- Ability to grow in ambiguity.
- Excellent strategic thinking and communication skills.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager working in the Cross Policy and New Products space, you will be part of a tight knit, global team with exposure across all of Trust & Safety’s verticals, as well as a close partnership with YouTube product teams. In addition, you will also oversee Operations for several products as part of our cross-policy (XPOL) business, which features a portfolio of 1200 agents, 200+ queues, and 70+ languages. This role is fast paced, highly visible, and has a large scope.
As part of your core work, you will design and implement enforcement and operations workflows to support new product/feature launches, monitor Key Performance Indicators (KPIs) for your product portfolio and provide timely and clear communications across the YouTube Trust and Safety organization. With your deep expertise of new and existing products, you will also provide key insights and recommendations for new feature's risk assessments.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $108,000-$158,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Leads Enforcement and Operations Management for YouTube Livestream, new products (such as Shopping), and YouTube's 'Cross Policy' workflows.
- Develop, design and drive to completion projects that result in significant workflow/process improvements.
- Support YouTube XPS (Cross Product Safety) team and partner with stakeholders across Product, Engineering, Business Analytics, Vendor Operations to ensure products on YouTube can launch in a safe and trusted manner.
- Oversee the management of metrics/KPIs for enforcement and operations across your product portfolio.
- Review graphic, controversial and offensive video content in-line with YouTube’s Community Guidelines.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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