Business Development Data Analyst, Google Cloud, gReach Program for People with Disabilities (English, Mandarin)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in exceeding goal attainment.
- Ability to communicate in English and Mandarin fluently to collaborate with colleagues and complete tasks and projects.
Preferred qualifications:
- 2 years of experience in defining key success measures and tracking progress in evolving the programs based on building dashboards and critical analysis.
- Experience in Business Intelligence, SQL, and building dashboards.
- Ability to be a professional and positive team player.
About the job
The gReach Program is a 12 months paid upskilling program for students and industry professionals with disabilities and vocation support candidates with a certificate issued by government. Participants will receive on-the-job-training and work on a range of projects. gReach Associates will be placed in teams across the business such as Device and Services, Software, Advertising Sales, User Support, Market HR, and Google Cloud.
In this role, your focus is to develop and implement innovative programs and solutions to acquire new customers, identify potential promotion/upgrading/cross-selling in our customer base, maximize renewal rates and accelerate reference ability within large, strategic customers. In addition, you will give client-facing teams insights into Core Performance, Advanced Performance, and Potential prospective targets for new acquisition and risk, and suitable programs to support GCP Sales team priorities, promoting/upgrading/cross-selling goals accounts for existing customers.
Additionally, you will be a leader comfortable with working across multiple stakeholders with accounts at scale. You will utilize investigative and presentation skills and experience in running campaigns and programs to predict customer behavior and set action/impact priorities. You have a commitment to delivering on the Google Cloud promise to these customers by providing them with the best possible experience.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Define and track key performance indicators (KPIs) and success measures to monitor program evolution and business impact.
- Develop and maintain dashboards and reports to provide critical analysis and actionable insights to stakeholders.
- Utilize Business Intelligence (BI) tools and SQL to analyze data and improve the effectiveness of scalable sales and customer-focused programs.
- Design and lead programmatic initiatives to predict customer behavior and inform strategic business decisions.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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